Terms and Conditions
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When buying goods from the Netronic Ebay Shop you are entering into a legally binding contract. 
Do not bid or use Buy-It-Now or any of the other Ebay purchasing tools unless you understand 
and agree to enter into a contract to purchase the listed item.

Export: We do not export outside of the United Kingdom. Delivery is only available 
to UK postal addresses. 

Delivery charges: Read the listing carefully and take note of delivery costs and 
surcharges if applicable. Deliveries are costed by physical weight and size and by destination. 
Deliveries to remote areas and some London post codes are likely to incur a surcharge. 
Please contact sales@netronic.co.uk if you require a delivery quote to any such area before 
placing an order. Most courier services require the telephone number of the recipient. Your 
delivery may be delayed if you do not supply your telephone number when placing an order. 

Despatch of goods: All advertised goods are held in stock unless stated and will be booked 
for despatch once cleared funds have been received. The despatch of the goods normally occurrs 
within 3 days of receiving payment, unless otherwise stated in the item listing. If there is 
a delay in despatching your goods for any reason you will be notified. Smaller, lighter items 
may be sent by Royal Mail, first class recorded service. Larger, heavier items by parcel 
courier and usually on a 48 hour service. Bulky, heavy items (usually items over 40 Kg) will 
be secured to a pallet and delivered by the Palletline network. For palleted goods, customers 
are required to ensure that delivery addresses are capable of receiving 7.5 ton or 18 ton 
vehicles. An additional charge of £30.00 will apply for wasted journeys. All goods will need 
to be signed for at the delivery address. 

Correspondance: Notification and messages regarding your order will come to you either via your 
email address or telephone number if supplied. If you send us correspondence, including emails 
and faxes, we may retain such information in the records of your account as long as is necessary. 

Cancellation and returns: You may cancel your order at any time after placing it and before 
receiving the goods by contacting us. However, if the goods you ordered have been despatched 
you will be required to cover the costs of returning them. After receipt, you may return 
the item(s) purchased, unused and in the original condition within 7 days of receipt for a full 
refund. It is the purchaser's responsibility to pay for the return carriage costs of any 
cancelled purchase. Please contact us before returning any goods. We may at our discretion 
charge a 10% restocking fee on unwanted items returned to us. 

Faulty Goods: If you receive an item that is faulty then please contact us at sales@netronic.co.uk 
stating the problem. We will endeavour to repair or replace faulty goods where possible, or else 
issue a full refund so long as the goods have not been abused, misused, neglected, used excessively, 
modified or accidentally damaged. Please check the listing details for any warranty period. Where no 
warranty is expressly given, it is generally accepted that goods will be fit for purpose for a 
period of up to six months from the date of receipt by the customer. In the case of an item being 
returned as faulty and where the item has been in use for a lengthy period of time, it is at our 
discretion as to whether to issue a full or a partial refund. Batteries, air filters, oil filters 
and other consumable items are only covered by warranty for 30 days from the date of receipt by the 
customer.

Taxes: Netronic is not a VAT registered company, so no VAT will be charged. You will therefore 
not receive a VAT invoice. You will receive a headed, printed invoice detailing the goods purchased, 
the purchase price and the delivery costs. 

Privacy: We only hold customer details for the purpose of keeping records of our trading activities. 
Records include your name, address, phone number as supplied and details of the goods purchased and 
the purchase date. They may be kept digitally or in printed form and are kept in a secure place. 
Our computers use safeguards such as firewalls and data encryption and we utilise physical access 
controls on our premises. Access to personal information is only available to staff who require it 
to fulfil their job responsibilities. We do not store any customer financial details such as credit 
card or bank account information. Customer details will not be shared with any third parties unless 
required to do so by law or as necessary in order to process a payment. Credit or debit card payments 
will be authenticated with a merchant account provider. Online payments will be made through a 
payment gateway and therefore we will not be in direct receipt of your card details. Card payments 
made over the telephone will be entered directly into a payment terminal for authentication and the 
card details will not be recorded by us in any form whatsoever. 

Customers may review any personal information retained by us by making a request for the information 
to us in writing. 

We do not send unsolicited emails. 

Cookies: We do not use cookies. 

Applicable Law: These terms and conditions shall be governed by and construed in accordance with 
the laws of Scotland. Any disputes shall be determined by the Scottish courts. 

Contact / Complaints: Please contact us at sales@netronic.co.uk or telephone 01506 668245 if you 
have any enquiries, comments or complaints. Alternatively, write to us at the address below. We 
aim to respond to emails within one working day. If we are unable to take your phone call, you may 
be directed to our voice mail service. In this case, if you leave your name and phone number we 
will aim to respond as soon as possible and within one working day. 

Netronic, 32 Meadowbank Rd., Kirknewton, EH27 8BS. 
Tel: 01506 668245 
sales@netronic.co.uk

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